Care-at-Home - Where to Start
Arranging Care-at-Home
Where to start? Homecare is often the first step when people decide they need a little support to enable them to continue living independently at home; often as a preferred choice to moving into a warden-controlled property or Care home.
We try to make the process as easy as possible and find the best way to approach care is simply to “have a chat”. We have experience of a wide range of client circumstances; some clients may only need one visit a week to support with shopping, whereas other clients may be suffering from dementia and may need several visits per day. Nothing is new to us and we work very closely with relatives to ensure we a providing the appropriate care for our clients.
So, first step, a chat with a friendly member of the team: who would we be caring for, what are their circumstances and when would be good for us to come and meet in person?. It’s always best to meet clients in their own homes to find out about them, their home environment and discuss what kind of support they are looking for.
The “Chat”
The initial meeting is with a member of the core management team, to introduce themselves and our services. All meetings are informal and there is no obligation to proceed with care – we don’t ask for any contracts to be signed, nor do we ask for any payment. These meetings are designed to help our team understand if, and how, we can help. Quite often these meetings also help to allay concerns from prospective clients about accepting care; having someone to talk to – in person – explaining how we can help and reassuring clients that all care will be centred on their needs and wishes. We will also be fully transparent about costs and availability and answer any queries you may have.
Next Steps
After this initial meeting, if the care is going to proceed, we’ll put together a list of information we need to ensure we comply with the CQC requirements – which also ensures we can provide safe, effective care. We will also confirm the care package that we will deliver (days, times, durations and tasks to be completed), how much it will cost and when we will start. We’ll also provide a copy of our terms and conditions.
If everyone is in agreement, we will then start to introduce a core care team to our new client.
Read our blog for more help and advice:
Get in Touch
Please get in touch to discuss how we can help. You can fill in the form below, email or call 0161 327 2894.
Admin office hours are 8am-6pm Mon-Fri with a monitored voicemail outside of this.
- icare@deckchair.co.uk
- 0161 327 2894
- 7am - 10pm, 365 days a year.
- Pure Offices, Cheadle Royal Business Park, Brooks Dr, Cheadle SK8 3TD